Support

Support expectations

Use this page to route support requests with the detail needed to investigate accounting, inventory, billing, email, and eFaktura workflows.

Where to get help

Send support requests to support@prospect.mk or use the contact form. For production availability, check system status before opening a new ticket.

Same business day, prioritized immediately when monitored.

Production is unavailable, sign-in is blocked, or confirmed data integrity risk affects active customers.

Same or next business day.

A core workflow is blocked, such as publishing invoices, eFaktura sync, billing, or email delivery.

Within two business days.

Product questions, configuration help, document templates, imports, exports, or non-blocking bugs.