Devices, Security, Data Boundaries, and Support
Use Prospect safely on supported browsers and prepare a useful support request without exposing secrets.
Use a current desktop or mobile browser with JavaScript, cookies, and secure HTTPS access enabled. Desktop is recommended for dense document forms, large reports, reconciliation, PDF-template editing, imports, and eFaktura signing. Responsive lists and review actions remain available on mobile.
Protect company data
- Use an individual account, strong unique password, and 2FA.
- Grant least privilege and remove access promptly when roles change.
- Verify tenant/company before entering or exporting data.
- Never share session cookies, reset/invitation links, TOTP secrets, backup codes, bank credentials, card data, certificate PINs, private keys, API tokens, or complete confidential documents.
- Keep external originals, delivered PDFs, signed eFaktura evidence, bank files, accounting bundles, and backups according to company policy.
Contact support
Open Prospect Support and include the time with timezone, company name, page URL, document code, intended action, exact message, browser/device, and safe reproduction steps. Use a cropped, redacted screenshot if helpful. Do not include passwords or sensitive payloads.
For a service-wide problem, check the status link on the public site before retrying an irreversible action.